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DRIVE REPEAT BOOKINGS & IMPROVE GUEST RETENTION THROUGH A HOLISTIC GUEST EXPERIENCE SUITE.

Improve data capture and profiling to automate marketing
and improve OTA attrition.

With hotels facing increased competition and lower guest retention rates it's become more important to make the most out of your guest's first stay.

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At GuestSense we help hotel's focus on the first-mile of the guest experience where guests are at their highest in terms of engagement to improve data capture and convert them into direct guests.

Your Secret Weapon To Converting
OTA Guests To Direct Guests.

Recognise the differences to create a truly MEMORABLE stay

ARRIVING ON TIME

3RD STAY

INTERIOR DESIGNER

SOCIAL INFLUENCER

SOY ALLERGY

ROMANCE TRIP

$

LIFETIME SPEND $2,928.20

FLIGHT DELAYED

1ST STAY

RESTAURANT OWNER

BIRTHDAY

LIKES SWIMMING

FACEBOOK
PAGE MEMBER

INTERESTED IN
ROOM UPGRADE PROMO

REQUEST FOR EARLY CHECK-IN 

8TH STAY

CORPORATE LAWYER

BUSINESS TRIP

PREFERS HOT MOCHA

CUSTOM NOTE  REGARDING FAMILY 

MENTIONED STAFF ON FEEDBACK CARD

"59% of guests say their hotel stay is significantly more comfortable if services are personalised." - IHG

Find out how the above integrates seamlessly into your operations.

Empower each department with vital INSIGHTS and ALERTS to create better guest interactions.

One system for multiple departments to access and benefit from. 

Amazing real-time data to measure and manage your
guest satisfaction.

Digitise your feedback collection and view real-time information on how your guest stay went before they check-out. Hotels that use this feature see approximately a 5% to 10% drop in negative reviews as they are filtered through the hotel system.

Find out how one system can help different departments achieve the following.

Repeat
Bookings

Feedback
Ratings

Room
Up-selling

Guest
Revenue

Guest
Satisfaction

Get In Touch
To receive a proposal outlining all our features

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