Digitise your feedback collection and view real-time information on how your guest stay went before they check-out. Hotels that use this feature see approximately a 5% to 10% drop in negative reviews as they are filtered through the hotel system.
Amazing real-time data to measure and manage your
With hotels facing increased competition and lower guest retention rates it's become more important to make the most out of your guest's first stay.
At GuestSense we help hotel's focus on the first-mile of the guest experience where guests are at their highest in terms of engagement to improve data capture and convert them into direct guests.
Your Secret Weapon To Converting
OTAGuests To Direct Guests.
Recognise the differences to create a truly MEMORABLE stay
ARRIVING ON TIME
LIFETIME SPEND $2,928.20
ROOM UPGRADE PROMO
REQUEST FOR EARLY CHECK-IN
PREFERS HOT MOCHA
CUSTOM NOTE REGARDING FAMILY
MENTIONED STAFF ON FEEDBACK CARD
Empower each department with vital INSIGHTS and ALERTS to create better guest interactions.
One system for multiple departments to access and benefit from.